Privacy Policy

Carefully read Astir Care’s Privacy Policy

This Privacy Notice elaborates how https://astircare.co.uk/ collects, uses, and discloses your Personal Information when you visit or buy from the platform.

Collecting Personal Information

Apart from the information necessary to process your order, Astir Care collects information about your interaction with the website and your device when you visit the platform. We may also request additional information if you get in touch with customer support. To help you understand, in this Privacy Policy, we refer to any of your information about an identifiable individual as “Personal Information”, check the list below to understand why we collect your Personal Information.

• Device information

Purpose: Apart from optimizing and performing analytics on our platform, we collect your device information to help the platform load accurately for you.

Source: The device information is automatically collected through cookies, log files, web beacons, pixels, or tags when you access our platform.

Type of Personal Information collected: Personal information collected includes cookie information, IP address, search terms, product viewed, version of web browser, time zone and how you interact with the Site.

• Order information

Purpose: we collect order information to help us fulfil our contract with customers, that is, to provide products, process your payment information, arrange for shipping, and give you invoices and order confirmations. Other reasons are to screen our orders for potential risk or fraud and provide you with related information about our products or services.

Source: Order information is collected from you (customers).

Type of collected Personal Information: personal information collected includes name, billing and shipping address, phone numbers, email address, and payment information (including bank card numbers).

• Customer support information

Purpose: we collect personal information from you to provide customer support.

Source: personal information such as name, phone number, and email address is collected from you.

Sharing Personal Information

As mentioned above, Astir Care only shares your personal information with service providers to help us offer our services and fulfil our contracts with you.

Using Personal Information

Providing products for sale, processing payments, shipping and fulfilment of your order, and communicating with you on your order or any new products and offers are the only ways we use your personal information. 

Your Rights

Following the General Data Protection Regulation rules, you have the right to access the Personal Information we hold about you and request for it to be corrected, updated, or erased. Feel free to exercise these rights anytime, contact our customer service team at customerservice@astircare.co.uk. 

Astir Care wants you to know that from time to time, we may update this Privacy Policy in order to reflect any changes to our practices and other operational, legal and regulatory reasons.

Contact

If you are having any questions after reading this policy or require more information about our practices or would like to file a complaint, please email us at customerservice@astircare.co.uk or by mail using the details below:

UNIT 61, Hay Hall Road, Rovex Business Park, Birmingham, West Midland, B11 2AQ, United Kingdom